PLEASE NOTE THAT WHILE WE ARE COMMITTED TO THE HEALTH AND WELL-BEING OF OUR STAFF MEMBERS, LOYAL CUSTOMERS DURING THESE UNPRECEDENTED TIMES, WE ARE DOING OUR BEST TO GET ORDERS PROCESSED AND SHIPPED IN A TIMELY MANNER. HOWEVER, THERE MAY BE DELAYS DUE TO COVID-19 AND THE SAFETY PRECAUTIONS WE MUST TAKE TO PROTECT OUR STAFF AND OUR VALUED CUSTOMERS. WE WANT TO THANK YOU IN ADVANCE NOT ONLY FOR YOUR LOYALTY, BUT FOR YOUR PATIENCE DURING THIS DIFFICULT TIME. JUST KNOW THAT WE ARE WITH YOU AND HOPE THAT OUR PRODUCTS BRING YOU MUCH COMFORT AND SUPPORT AS WE TAKE ON THIS CHALLENGE TOGETHER. WE HOPE YOU REMAIN SAFE AND HEALTHY AND WE ENCOURAGE YOU TO TAKE EXTRA PRECAUTIONS TO SAFEGUARD YOUR HEALTH AND THAT OF OTHERS.

DOMESTIC SHIPPING TERMS AND CONDITIONS

If the post office cannot deliver to you due to an undeliverable address provided during checkout, the recipient never picking up package at their local USPS, or any other circumstances out of our control and the package is sent back to us, we will not be able to offer free shipping on the second re-ship.

If your package is returned to us and you would rather have a refund instead of a re-ship, we will refund the original purchase, minus the cost of the original shipping.

SHIPPING POLICY

Bewitchy ships to all 50 states, plus District of Columbia, Puerto Rico, and Guam. All items (excluding Specialty boxes) are processed and shipped within 5-10 business days from the date of receipt. USPS is our shipping carrier within the United States.

It is the sole responsibility of the customer to provide us with a safe shipping address. Bewitchy is not responsible for stolen or lost packages. Postal issues are the sole responsibility of the carrier.

Please contact the USPS with issues directly. If the USPS does not cover the entire amount of the lost or stolen package, Bewitchy may in some cases refund the difference after certain conditions have been met. 

Customer must submit a copy of the claim with the amount awarded by the carrier and we will review the case before any refunds or replacements are issued.

Bewitchy is NOT responsible for packages that have incomplete, wrong or insufficient addresses provided to us by our customers. 

If the tracking history of the package states that it has been "delivered" it does not qualify for any refunds. 

If your order is returned due to incomplete, insufficient or wrong address, you are responsible for original shipping & handling. This amount will be deducted from your refund. 

We are not responsible for any items damaged during shipping transit and we will not accept damaged items for return. Customers must file a claim with USPS Claims. 

All orders in the U.S are shipped via USPS. Bewitchy will determine the best shipping carrier for you, depending on your order and shipping location. The instant an order was successfully placed, our system will automatically send your order to our office and it will be processed to ship out as soon as possible.

PROCESSING TIME

Orders are processed Monday thru Friday, excluding holidays and after payment has been confirmed.

Processing time is 5 - 10 business days depending on the product ordered. Orders received after 12:00 PM PST will be processed on the following business day.

Weekend orders will be processed on the following business day.
All orders received on Friday after 12:00 PM PST will be processed on the next business day. 

Processing time for orders placed during Promotions, Sales or Holiday Periods may take up to 5 additional business days.

Our hours of operation are Monday - Friday, 9AM - 5PM PST.

Thank you in advance for your patience! All of our Bewitchy products are each made in-house and made to order.

INTERNATIONAL ORDERS - SUSPENDED - EFFECTIVE 10/08/20

Due to the Covid-19 pandemic, unavailability of transportation, and restrictions placed by the USPS, we have suspended all international shipments for all orders placed after October 8, 2020. For all orders placed prior to this date, they will be shipped accordingly.  

All international orders are shipped via USPS Priority Mail. 

USPS has the following changes to their service:

• USPS is using sea transportation instead of air transportation for shipments to certain countries. For more information, refer to Air to sea diversions in effect.
• USPS is offering refunds on shipments addressed to a country where shipping services are suspended. For more information, refer to USPS PostalPro's international refunds page.
• Some mail classes have extended their expected delivery times:
  • Priority Mail two-day service is now 3 days.
  • Priority Mail three-day service is now 4 days.
  • Priority Mail Open and Distribute is now 2-4 days.
  • First-Class Package Service two-day service is now 3 days.
  • First-Class Package Service three-day service is now 4 days.
• Priority Mail's two-day and three-day services now include up to $50 USD in free insurance.
• Some USPS post offices are closed. For more information, refer to USPS Business mailers service disruptions.
• USPS is not shipping to certain countries. For more information, refer to USPS's international service disruptions.
• There are delays in USPS mail and package deliveries to and from certain countries.
• As of February 10, 2020, there is a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong SAR China.

When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country. 

Once the package leaves the United States we have no control over international carriers, customs policies. and package arrival time frames. 

All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Bewitchy has no control over these charges, nor can Bewitchy predict what they may be.

Customs, duties, and taxes are non-refundable and the sole responsibility of the recipient: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

• Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

 

EXCHANGES

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at: frankienikole@gmail.com. To complete your exchange, we require a receipt or proof of purchase. Bewitchy is not responsible for shipping fees on exchanges.